Jim Collins repeats this phrase several times and titles this chapter ‘FIRST WHO.. THEN WHAT”

The graphic in Chapter 3 emphasizes that first you must have leadership and people and identify the facts (Chapter 4) in place before you can start planning and executing.

Back to the right people on the bus.  Getting the right people on the bus can slow you down but it is better to have the right people on the bus than to start planning and executing with the wrong people.  It  may be slow now, but once you get the right people on the bus you can go faster (within the legal speed limits of course).

p.54 “When in doubt, don’t hire – keep looking.”

This advice is often met with agreement but difficult to follow through on.  Hiring and firing employees is a task business owners do not enjoy.